Terms and Conditions
Effective Date: June 8, 2026
These Terms and Conditions (“Terms”) apply to your use of the MainLine website, communications, scheduling pages, and related services.
By using our website or communicating with MainLine, you agree to these Terms.
1. About MainLine
MainLine provides marketing, lead response, CRM, appointment communication, and business growth systems for plumbing companies. Our services may include lead capture systems, advertisement, call tracking, appointment reminders, follow-up communication, CRM workflows, review requests, and related business communication tools.
Any paid services, guarantees, pricing, or deliverables are governed by a separate written agreement between MainLine and the client. If there is a conflict between these Terms and a signed client agreement, the signed client agreement controls for that specific client relationship.
2. Website Use
You agree not to use our website or services for unlawful, abusive, fraudulent, or harmful activity. You also agree not to interfere with the security, functionality, or operation of our website or communication systems.
3. MainLine SMS Notifications
MainLine may offer SMS/text message communications under the program name MainLine SMS Notifications.
These messages may include appointment confirmations, appointment reminders, scheduling updates, follow-up messages, onboarding reminders, customer support communication, account-related updates, and other service-related communications from MainLine.
Agreeing to these Terms alone does not automatically enroll you in SMS messaging. SMS messaging requires separate consent, such as verbally agreeing during a phone call, or otherwise providing express permission to receive text messages from MainLine.
Consent to receive SMS messages is not a condition of purchasing any service from MainLine.
4. Message Frequency
Message frequency varies depending on your interaction with MainLine. For example, you may receive messages related to scheduled calls, appointment reminders, onboarding, follow-up, support, or service updates.
5. Message and Data Rates
Message and data rates may apply for messages sent to you from MainLine and messages sent from you to MainLine. If you have questions about your text or data plan, contact your wireless provider.
6. Opt-Out Instructions
You can cancel SMS messages at any time by replying STOP to any text message from MainLine.
After you send STOP, we may send one final SMS message confirming that you have been unsubscribed. After that, you will no longer receive SMS messages from MainLine unless you opt in again.
7. Help Instructions
If you need help, reply HELP to any SMS message from MainLine, or contact us directly at:
Email: support@joinmainline.com
Phone: +1 866-434-9036
8. Carrier Liability
Carriers are not liable for delayed or undelivered messages.
9. Privacy
Your privacy is important to us. Please review our Privacy Policy here:
joinmainline.com/privacy-policy
Our Privacy Policy explains how we collect, use, and protect information, including SMS-related information and consent.
10. No Guaranteed Results From Website Information
Information on our website may describe our services, systems, strategies, or expected outcomes. This information is for general business purposes only and does not create a guarantee unless a specific guarantee is included in a signed written agreement between MainLine and a client.
11. Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page with an updated effective date.
12. Contact Us
If you have questions about these Terms, contact us at:
MainLine
Email: support@joinmainline.com
Phone: +1 866-434-9036